
I am asked this question more often than almost any other. Someone rings the practice, or sits down across from me for the first time, and says something like, I do not know if I need a coach or a counsellor. I just know something needs to change.
If that is where you are, you are in good company. And I want to reassure you of something before we go any further. You do not need to have this worked out before you reach out. Working it out is part of what we do together.
I offer both life coaching and counselling at DIPAC, so I have no reason to steer you toward one over the other. What I care about is that you end up in the right kind of conversation for what you are carrying right now.
What does a life coach actually do?
Coaching is future work. It starts with where you want to be and works backwards to where you are.
A coaching conversation is active and structured. We get clear on what you actually want, not what you think you should want. We look honestly at what is getting in the way. Then we build a plan, and I hold you to it, kindly but firmly.
People come to coaching for career decisions, leadership challenges, big life transitions, confidence, and that restless feeling of drifting through a life that looks fine on paper. Coaching assumes you are fundamentally well and resourced, and that what you need most is clarity, structure and someone in your corner keeping you honest.
What does a counsellor actually do?
Counselling is deeper work. It makes room for what is underneath.
Where coaching starts with the future, counselling usually starts with what is happening inside you right now, or with something that happened before now and is still making itself felt. Grief. Anxiety. A relationship that is hurting. A pattern that keeps repeating no matter how well you understand it in your head.
In counselling we slow down. We pay attention to feelings rather than pushing past them. There is no plan I hold you to, because this work is about understanding and healing, and that has its own pace. You set it. I walk alongside.
So, what is the real difference?
Here is the simplest way I know to put it.
Coaching asks, where do you want to go, and what will it take to get there?
Counselling asks what is happening for you, and what does it need?
Both are confidential. Both are free of judgment. Both happen in the same chairs in my Barton rooms, or online. The difference is not the room. It is the direction you are facing when the conversation begins.
And here is the part most articles will not tell you. The line between the two is softer than the labels suggest. Coaching sessions touch feelings. Counselling builds toward practical change. The label matters far less than the fit.

Signs counselling might be the better starting point
Take a quiet moment with these.
- You feel weighed down more days than not
- There is a loss, a hurt or an event you have never fully dealt with
- Anxiety or low mood is making ordinary things feel hard
- The same painful pattern keeps repeating in your relationships
- You know what you should do, but something in you cannot do it
- You are running on empty and cannot quite say why
If several of these feel familiar, counselling is usually the place to begin. Not because anything is wrong with you, but because goals built on top of unprocessed pain rarely hold. You can read more about counselling with me on the counselling services page or explore individual counselling if you would be coming on your own.
Signs coaching is what you are looking for
- You feel mostly steady, but stuck or unstretched
- There is a decision you keep circling without landing
- You want more from your career, your leadership or your direction
- You start things and struggle to follow through
- You want someone to think alongside you, and to keep you accountable
- You are ready to act, you just do not know what, or in what order
If that sounds like you, coaching will likely feel energising rather than heavy. Have a look at what life coaching with me involves, or executive coaching if your questions live mostly at work.
Can you do both?
Yes. Many of my clients do.
Some begin in counselling and, once the heavier work settles, move naturally into coaching. Others come for coaching and discover partway through that something older needs attention first. Because I am trained and experienced in both, we do not have to start again with someone new. We simply change gear.
What I will always do is be honest with you about which kind of work we are doing, and why. You deserve to know which conversation you are in.
What if you are still not sure?
Then book an initial session and say exactly that. I am not sure what I need. That sentence is a perfectly good place to start.
In your first one-hour session we talk about what is going on, what you would like to be different, and which approach fits. You do not have to arrive with the answer. Helping you find it is my job.
Sessions are available in person at Barton in Canberra or online anywhere in Australia. When you are ready, you can book online any time or call the practice on (02) 6198 3423.
Whichever door you come through, you will be met with the same things. A calm room, an experienced ear, and a conversation that starts exactly where you are.
Darleen

Dr Darleen Barton (hc) established DIPAC in 2009 with a vision of creating compassionate, professional, and practical support services for individuals, couples, families, and organisations navigating life’s more complex challenges.
Over many years Darleen has supported countless individuals, couples, and families through emotionally challenging periods, helping them build greater understanding, cooperation, healing, and meaningful long term change.